Students are obligated to ensure they place the Info@CyberSecurityTrainingCo.com email address in their Safe Senders list and are obligated to monitor their emails for regular communication. A failure to do so and/or a failure to respond within specified time frames noted in this Policy and in the communications will forfeit certain rights noted below and in the communications.
Cyber Security Training and Consulting LLC accepts registrations on a first-come, first-served basis, determined by the postmark date Cyber Security Training and Consulting LLC receives payment in full for training fees (check or credit card authorization form).
All training courses developed and/or delivered must be paid in full prior to delivery and/or, in the case of custom-developed course, transitioned to customer.
Recording, copying, reproduction, reuse, modification, distribution, display, or transmission of any of the contents of any material presented for any purpose without the prior written consent of Cyber Security Training and Consulting LLC is strictly prohibited.
Copyright infringement penalties will include civil and criminal including:
- Statutory damages between $750 and $30,000; and
- Civil penalties of up to $150,000 per piece.
Student (“Student”) registrations are defined as individuals who register for public courses regardless if they are employed by or associated with an Organization.
Organization (“Organization”) registrations are defined as public and private companies that register one or more students as part of a prenegotiated, organizationally-invoiced training program.
Organization’s that have purchased on-site training are responsible for all venue, travel and expenses incurred by Cyber Security Training and Consulting LLC in relation to the scheduled and delivered training, regardless if the training is canceled or rescheduled. These fees are due and payable immediately upon invoice, regardless if the training is canceled or rescheduled.
Unless otherwise agreed to in writing between Cyber Security Training and Consulting LLC and a Student or Organization, the following payment terms apply:
- Unless authorized in writing by Cyber Security Training and Consulting LLC, all training must be prepaid in full upon course registration
- Attendance is not confirmed until payment in full is received
- Unless authorized in writing by Cyber Security Training and Consulting LLC, organizations shall apply the following invoice payment terms:
- A 50% deposit is due a minimum of 45 business days prior to the first day of class
- The remaining 50% balance is due a minimum of 30 business days prior to the first day of class
If Student or Organization Cancels Training:
The Student or Organization may cancel/withdraw from a course without cause upon written notice via email to Cyber Security Training and Consulting LLC (info@cybersecuritytrainingco.com) at any time prior to the event and is subject to the other terms outlined in this Policy.
Original selected or specified training dates are used to establish the start date of the Refund Window. Delays due to factors outside the control of Cyber Security Training and Consulting LLC do not extend the start date of the Refund Window.
There are no partial refunds for Discounted Packages unless a course within that package is removed and not replaced by another relevant, equal or similar-purposed course.
Crypto.com Payment Refunds
Digital currency payments and refunds are managed by Cyber Security Training and Consulting LLC, however, the process and related transactions are owned and executed by Crypto.com. As such, if a refund is requested, Cyber Security Training and Consulting LLC will initiate a refund request and then the customer must follow the processes, limitations, and requirements established by Crypto.com. Cyber Security Training and Consulting LLC will not mix payments and refunds across digital currency and non-digital currency platforms. In addition, in accordance with Cyrpto.com’s policies, customers customers may not initiate Chargebacks/Dispute requests on a transaction. Learn more.
Public Course Refund Window:
• 16 or more business days prior to the first day of class selected on initial purchase: 100% refund
• 15 or less business days prior to the first day of class selected on initial purchase: 50% Refund
Private Course Refund Window:
• 31 or more business days prior to the first day of class selected on initial purchase: 100% refund; no fees
• 16 – 30 business days prior to the first day of class selected on initial purchase: 25% fee (of contracted course fees) plus instructor airfare, if airfare booked prior to cancellation/reschedule
• 15 or less business days prior to the first day of class selected on initial purchase: 50% fee (of contracted course fees) plus instructor airfare, if airfare booked prior to cancellation/reschedule
If Cyber Security Training and Consulting LLC Cancels Training:
Cyber Security Training and Consulting LLC reserves the right to cancel training 15 calendar days in advance for any reason. In this case, Cyber Security Training and Consulting LLC’s liability shall be limited to one or more alternative training dates. If no alternative training date is made available students are entitled to a refund of any unused portion of training.
Students are encouraged not to confirm any travel plans or incur any expenses related to course attendance prior to confirming course delivery. Cyber Security Training and Consulting LLC waives any and all liability for any costs incurred by a Student or Organization aside from the approved refund of prepaid course registration fees.
If Training is Delayed Due to Factors Outside Cyber Security Training and Consulting LLC’s Control:
Delays in training due to factors that are outside the control of Cyber Security Training and Consulting LLC are not eligible for refund. Students will be given the option for rescheduling.
We will send communications to students who do not have a current and accurate selection of training dates in an effort to rectify the situation. A student’s failure to respond to requests to specify training dates within 5 (five) business days results in a forfeiture of all rights to a refund but students still retain the right to the training purchased.
Retraining:
Students are entitled to unlimited retraining for the version of the Certified CMMC Professional (CCP) and/or Certified CMMC Assessor (CCA) course in effect at time of purchase.
Practice Exam Access:
Students are entitled to unlimited access to available practice exams associated with their paid training for the version of the course in effect at the time of purchase.
Rescheduling:
Students may request to be rescheduled to attend a future training course. The Student will have one (1) year from date of purchase to attend training. The burden is on the Student to track when the one year period expires; Cyber Security Training and Consulting LLC.
Rescheduling training does not extend the Refund Window.
If training is rescheduled by Cyber Security Training and Consulting LLC due to any reason, including factors within or outside of the control of Cyber Security Training and Consulting LLC, students will be notified of their options for rescheduling. Students who fail to respond to offers for rescheduling within 5 (five) business days forfeit all rights to a refund but still retain the right to the training purchased.
Organizations may request training be rescheduled instead of receiving a refund. Organization training rescheduling requests must be received ten (10) business days or more prior to the training upon written notice via email to Cyber Security Training and Consulting LLC (info@cybersecuritytrainingco.com
* Please Note – Fees paid will depend on the location and venue of the training event. Local taxes may be charged in addition, where applicable. Note: Cyber Security Training and Consulting LLC will not accept third party payments or applications for any course applicant unless the third party is a government agency, the applicant’s employer, or is otherwise authorized by Cyber Security Training and Consulting LLC prior to the registration being accepted.